Knowledgebase

File Transfer Protocol (FTP) is a protocol used to transfer files from one host to another eg. from your computer to our website servers. Upon subscribing to a website hosting plan, users are provided with FTP details so that they may use a third party FTP client to upload their website files to our servers. Below are instructions on where to locate, update and manage your FTP details.

Cloud Hosting FTP details

View FTP username and password

1. Log into the Console
2. Manage the domain you want to make changes to
3. Click Cloud Hosting
4. Scroll down to Current FTP Accounts
5. Click Show Password

Update FTP password

1. Log into the Console
2. Manage the domain you want to make changes to
3. Click Cloud Hosting
4. Scroll down to Current FTP Accounts
5. Click 'Edit' next to the user account you want to edit

Create a new FTP user

1. Login to the Console
2. Manage the domain you want to make changes to
3. Click Cloud Hosting
4. Scroll down to Current FTP Accounts
5. Click 'Add FTP Account'

cPanel Hosting FTP details

View FTP username and password

1. Login to the Console
2. Manage the domain you want to make changes to
3. Click cPanel
4. Your cPanel username and password is your FTP username and password

Update FTP password

1. Login to the Console
2. Manage the domain you want to make changes to
3. Click cPanel Hosting in the left menu
4. Click Update next to Password
5. Click [Reset Password]