We ask frequently customers to send us a traceroute and I thought it would be useful for a few to know how to use this command.
A traceroute is the tracking of a packet sent to a server. During its route, this packet goes through several network devices (routers, firewalls etc.) and then goes finally reaches the server. With the traceroute, you can see the IP as well as the response time between each barrier (router, firewall etc…).
We use then the traceroute to check the problem between your computer and the server. We can see quickly where the problem is and fix it or notify someone of an issue
Instructions:
1. Depending on your operating system the instructions will varey on how to start a traceroute. Please refer to the instructions below for help
2. Once you can see the words "Trace Completed." right click anywhere in the black area and click "Select All"
3. This should highlight all the text in that window, please then hit the enter key on your keyboard which will copy the text to your clipboard
4. Paste it in the Support ticket to Aus Net Servers Australia Pty Ltd
Here are the steps for Windows and for OSX:
Windows : Start > Programs > Accessories > Command Line
or Start > Execute > type “cmd”
The command is: tracert domain.name
You can use this command with an IP adress as well: 192.168.0.1
Linux or Mac OSX: Applications > Utilities > Terminal
or Spotlight > type “Terminal”
The traceroute command is : traceroute domain.name
You can use this command with an IP adress as well: 192.168.0.1
Web : You can also use this Web tools on domaintools.com.
Some exsamples are below:
